Customer Reviews:
Showing reviews 1-5 of 15
 Not reliable at all August 24, 2010
KickSaveDave (San Diego, CA)
I bought this Microwave in April of 2008. After a few months it had intermittent bleeps and flashes on the screen and once even turned on by itself (it quickly turned itself off but scary nonetheless). Then in In April of 2009 the screen went completely dead, and Whirlpool was nice enough to repair it at no cost even though the 1 year warranty was expired by about a week. The problem was a bad circuit board. Now the door hinge is broken, and the turntable has stopped spinning. For the price of this oven I expect it to not fall apart in 2 years. It cooks very well, both microwave and convection, when it works. But with three major repairs in two years, I can't recommend it at all. If you do buy one, get the extended warranty.
 Dont buy this product April 21, 2010
P. Aggarwal (Memphis, TN United States)
Too many problems for a high end microwave. After 1 year of use, the handle broke. The convection piece of it will not work. Stay away from this product.
Beginning awesome - couple of years later - JUNK! April 15, 2010
R. Clayton (Austin, Texas)
1 out of 1 found this review helpful
I bought this microwave a few years back. Broke a year ago, waited a year to get it fix. This morning technician replaced inverter, worked......than he noticed it was on and off heating. Didn't warm up a cup of water. Told me the magnetron would need to be replaced. All about $500. STAY AWAY! Can't believe I spent $1,000 on this and 3 years later it's near the curb.......damn.....what an idiot I am....thanks Whirlpool...
Don't waste your money! March 16, 2010
fkmack (South Carolina)
We bought one of these in October'09. It took three vists from a Whirlpool repair service before they could get the convection part to work. We weren't able to use the convection portion until late December'09. Now that it works, it is extremely noisy; both during cooking and during cool down. Yes, cool down. When you are finihed cooking it goes into a cool down mode for about another 15 minutes and is just as noisy. I admit that the micro wave works great and it has many features we like. My advice is to buy a microwave and a good broiler oven, if you are like us and do mostly cooking for two.
Whirlpool of junk February 24, 2010
Westsidebill (Los Angeles, CA)
2 out of 2 found this review helpful
This microwave has more features than ANY other on the market...and aesthetically it is a work of art! When it works, it is fabulous, unfortunately that just isn't often enough. We had this microwave for @ 3½ years and if we were lucky, we got 2½ years of use our of it. Sadly, the sophistication of this appliance seems to be its Achilles heel. There are so many feature to break and they do!
I could accept the fact that our unit was a lemon, however this was the second unit I purchased...the first died in two days and it was decided that the retailer would just take it back. Also, a good friend of ours purchased the same model and has had numerous issues of their own...with their door components (LCD panel, etc) replaced multiple times.
We love the microwave, but just can't handle the constant breakdowns and huge delays in repair...typically down for a month due to delays in service calls, all parts having to be ordered, then waiting for tech to come back...and in many cases, waiting for them to order more parts. When the unit is down, not only don't you have a microwave, you don't have an exhaust fan, so there's an impact to all of your cooking!
Below is a recap (of the items I could remember) of our Whirlpool "adventure":
Microwave Purchased - 9/7/07
Warranty Issues:
6/23/08 - Glass turntable shattered when sizzle pan was heating, LCD display issues
7/1/08 -- Service Call - Parts ordered
7/17/08 - Replaced several parts, issue not resolved - Parts ordered
8/11/08 - Replaced several parts, issue not resolved - Parts ordered
8/18/08 - Replaced several parts, issue not resolved - Parts ordered
9/4/08 - Replaced 17 parts - Issue resolved
Extended (3rd party) Warranty:
1/29/2009 - No display on LCD, unit non-functional
2/?/2009 - Replaced Control board, connector
12/14/2009 - Magnetron not heating/cooling fan not running. Tech was onsite for approx 5 min, did little/no testing and decided to order AC Filter board (along with previously broken plastic components from earlier repairs)
12/24/2009 - Tech determined incorrect part (AC filter board) ordered, so placed order for 19 additional parts and left with no further action.
1/7/2010 - Replaced 19 parts - didn't fix original issue (Magnetron not heating/cooling fan not running) and caused a new issue - exhaust fan not functioning - this was a 6 hour service call. Six additional parts ordered - microwave left in pieces and not re-installed on wall.
1/14/10 - Tech replaced 6 additional parts (3 hr call), (LCD control board, upper front plastic frame, magnetron cooling fan, wiring harnesses). Issue with exhaust fan was determined to be bad new relay control board (replaced on last call). Tech installed original board (which had a visible "burn mark" on it and unit worked. Tech order new relay control board.
- Unit worked when tech's left, however by the end of the day, the display was flashing and non-functional.
1/20/10 - Control board arrived and installed and the exhaust fan did not work, and issue with the LCD was not resolved. Re-installed "original" relay control board and exhaust fan worked, LCD issue still occuring.
1/21/10 - Tech attempted to address issues and after having signifigant problems, escalated to advance support. It ws determined that the unit was not repairable.
2/5/10 - 3rd party warranty company issued a check for the full purchase price of the unit.
Showing reviews 1-5 of 15
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